After weeks of searching and countless emails and phone calls to various music shops in Auckland (who never replied, or simply didn't want to help me) I gave up on shopping local and found Music Machine. From first contact, Richie and the rest of the team went above and beyond to help me get what I was after (and get me a better deal than anywhere else I had seen advertised). It's been a few months wait for my guitar as it arrived from the States, but communication has been regular the whole time with fast responses (often within the hour, and with updates from the supplier). Napier isn't exactly convenient for me but my experience has left me wondering how other music stores are still in business! Music Machine: Come for the guitars - Stay for the service! 10/10

Michael Condon,

Just dealt with The Music Machine again online, Amplifier Purchase and Delivery… Service = ‘PERFECT’. Dealt with them from the South Island 5 years ago. Guitar Purchase and Delivery… = ‘PERFECT SERVICE’ Cheers and Kind regards, and Many Thanks. Brilliant!

Mike Sheppard,

Ordered a Yamaha digital piano, delivery was quite prompt and the staffs were so friendly! Even the delivery guy was cool. Highly recommended! Don't hesitate otherwise u gonna miss out an awesome experience 🙂

Andrew Kim,

The service at The Music Machine is exceptional! I was from out of town and they really went out of their way to accommodate me by putting an instrument on hold and even getting a guitar in for me to try before I left. I would highly recommend visiting The Music Machine even if it's just to receive incredible customer service!

Gareth Smith,