Richie went out of his way to set up a jam session in the store for my daughters. He was so helpful and knowledgeable, helping them find the best kit in their budget. In the end they went for the equipment but we will be back for more. What a brilliant portal of happiness for any musician. Thanks!
Absolutely amazing store for music supplies! Rockshop was useless at best, and after my experience in store here I would never go anywhere else. Thanks mate! 10/5 stars deserved
Great people. Purchased a pair of hs8s amazing speakers at a excellent price. Staff are friendly and very helpful over phone. Items arrived at my door within 2 days. Knowledgeable, responsive and great prices what more could you ask for👌
Best service you could ever hope to receive. I got my first guitar here aged 11, my second guitar here, my third guitar here oh and my fourth guitar here. Richie & the team will go above and beyond to get you sorted. And if you're lucky you'll be offered a cup of tea! The only downside is how brilliant the products are. You'll walk in to get a set of strings and walk out with 2 new pedals, a down payment on a new electric & will have completely forgotten about the strings.
I have just received my Yamaha HS8 today in the post and I'm super stoked, thank you Jeff and your team so much - I could not be happier and although I'm in Nelson, I'll be using you guys for sure again really soon. Thanks again, Josh Chapman.
Excellent service ***** Been looking for an item for such a long time and no luck but finding it overseas, lucky enough to see it posted “ out of stock” in Music Machine website so I got in touch! Managed to source only one left from supplier and ship straight away. Thanks a lot! Really happy with the purchase 🙂
After weeks of searching and countless emails and phone calls to various music shops in Auckland (who never replied, or simply didn't want to help me) I gave up on shopping local and found Music Machine. From first contact, Richie and the rest of the team went above and beyond to help me get what I was after (and get me a better deal than anywhere else I had seen advertised). It's been a few months wait for my guitar as it arrived from the States, but communication has been regular the whole time with fast responses (often within the hour, and with updates from the supplier). Napier isn't exactly convenient for me but my experience has left me wondering how other music stores are still in business! Music Machine: Come for the guitars - Stay for the service! 10/10
Richard, Jeff and the Music Machine Family were introduced into our lives, (my 7 siblings and I) by my father well over 20 years ago! The guys have always treated us with respect and kindness, generosity and top notch Awesome Friendly service, the best instruments, equipment and accessories!!! I introduced my Son to Richard and Jeff a few years ago and plan on carrying on the family tradition for generations to come 😊 I highly recommend this friendly Music Family Store for the best in Music 🎵🎶🎵 Thanks Guys!! Merry Christmas and the best New Year!!! 🎄✨💫
Just dealt with The Music Machine again online, Amplifier Purchase and Delivery… Service = ‘PERFECT’. Dealt with them from the South Island 5 years ago. Guitar Purchase and Delivery… = ‘PERFECT SERVICE’ Cheers and Kind regards, and Many Thanks. Brilliant!
The best customer service I have experienced in any music shop in NZ by far. They’re always super helpful, give great advice on gear and their prices are excellent. I have bought two guitars from Music Machine and would they happily buy another from them if I was in the market for a third 😁
Emailed them from Wellington asking to lay-by a guitar I really wanted, they provided top quality service, prompt replies and answered any questions that I had. I had heard through a family friend about how amazing Jeff and the team is at Music Machine and he wasn’t wrong, truly top class service!! I’ll definitely be using them again going forward for any of my guitar needs 👏🏻👏🏻 P.s they have amazing prices and top quality products too plus the shipping is super cheap and reliable all round 5 ⭐️
You guys are awesome. Going thru your online store was easy and stress free. Best prices, shipping, and communication. Keep up the great work.